Last winter, I was in a local store in Thimphu to buy some PS2 games for my son. I was surprised to notice that the shopkeeper did not even have the courtesy to greet us as we entered his shop. He remained as dumb as a statue as we struggled with our son to locate the games of his choice. We finally picked up a few DVDs and requested him to test them for us but he refused to do it saying they don’t do it. I asked him if we could return the games if they do not work, but he said we cannot return them once we have bought them. He handed over the DVDs to us with the note “No Return” written on them. Once we reached home, we realized that one of the DVDs was not working and that it could not be played. The “No Return” policy of the shop did not allow us to return it. The DVDs were not original either. It made me wonder if it was even ethical for them to burn and create such DVDs on their own for sale.