A woman with a golden heart

About two weeks ago, I was utterly shocked to receive the water bill for December 2016 amounting to Nu.1,014. There was no way it could be justified because I have a small family and the level of water consumption is comparatively low. Suspecting false reading of the water-meter, I and my wife went to Thimphu City Corporation to complain. We waited at a counter until a grumpy woman pushed aside the shutter and demanded what we were there for. When we told her our problem, she directed us to the nearby counter. She had no warmth in her voice. She sounded very rude and straightforward. But we chose to keep quiet. However, we found the real angel at the adjacent counter. A beautiful lady with a charming voice named Pema greeted us warmly and politely asked us what was the problem. When I told her the entire story, she immediately agreed to crosscheck the reading and kept my contact number to call me back. Later that day, I received the call saying the reading was correct but the water-meter was found to be running abnormally fast. I was advised to consult the plumber from the National Housing Development Corporation which I immediately did. The plumber confirmed that the meter was malfunctioning and agreed to replace it. The next day, the plumber replaced the malfunctioning meter and also fixed a leaking connection. The water problem was solved, but I was worried the City Corporation might make an issue out of it because I had not sought their consent to replace the meter. I was concerned about how the reading can be continued.

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